Restaurant owners know their businesses can’t thrive without great communication, and yet knowing what good employee communication should look like in restaurants isn’t always easy.
And while a restaurant’s management team leads communication efforts, they don’t always understand the importance of great communication as an employee training and development tool, though 50% Restaurant employees specifically noted that more training would affect their satisfaction at work.
Effective restaurant employee communication is a big part of building a great team culture and a thriving, successful restaurant business. So, let’s explore what you need to know to take it to the next level.
Onboard employees, track their time and pay them — all in one place.
Importance of employee communication in restaurants
Whether you’re communicating pre-shift, post-shift, or in the middle of a mealtime crowd, restaurant managers and leadership staff need to have a system for communicating with their employees. Communication should be prioritized when training and coaching employees.
Now let’s break down why great communication is so important in restaurants.
Effective leadership is easier
Restaurant leadership needs to clearly set expectations and other tasks that need to be accomplished. But what makes some communication styles more effective than others?
Great leaders don’t just give orders and tell people what they’ve done wrong. They also provide clear, objective feedback that helps employees understand their successes and areas where they need further improvement or training.
Help employees understand their roles and expectations
You can’t expect new hires or Current employees can simply read their job description and immediately understand what is expected of them. Employee responsibilities should be communicated in several places, such as:
- Employee Handbook
- During onboarding and training
- During recurring team meetings
- During one-on-one meetings and performance reviews
Prevent mistakes from happening
Establishing a system for everything you do in your restaurant will help you avoid mistakes — for example, those that come from employees thinking on their feet or being unfamiliar with a new process.
But you have to too Contact your system In onboarding materials, continuous training workshops, meetings, and feedback sessions so that everyone is on the same page and can identify the root causes of mistakes themselves.
Build close relationships among team members
The restaurant industry brings together many personality types and people of different generations and experience levels — and the best way to build a strong team out of those diverse individuals is to understand different people’s different communication styles.
We recommend using a behavior assessment tool DSC profile or Myers – Briggs type indicator Learn more about team member personalities. You can even encourage staff members to share their findings with other staff, so everyone understands the best way to communicate with each other.
How to Improve Your Restaurant Communications: Tips and Best Practices
The most successful restaurant owners and managers will tell you that the only way to keep things running smoothly between the back of the house (BOH) and the front of the house (FOH) is to have strong communication between your team’s values. Here are some tips and best practices to keep in mind if you want to increase your restaurant’s reach
Create effective, streamlined recruitment and onboarding processes
Start off on the right foot with new hires by adding your communication processes to your first onboarding step instead of including them as an afterthought after their initial training has already been completed.
Using an all-in-one platform home based To create job postings, screen top candidates, complete onboarding paperwork and send employee handbooks Your team can help you seamlessly with new hires in communications. Then, set up with them Homebase’s free messaging tool And they’ll be ready to receive team updates, schedules and shift-change notifications right away.
Ensure restaurant management is consistently available
Restaurant managers should set the bar for what great communication should look like in your restaurant. And if they don’t make themselves available for honest questions, complaints, or ideas for improvement, it will be difficult to encourage their downline team members to do the same.
Make sure your leadership team always keeps the door open to open communication and questionsWhich can take the form of:
- Manager office hours
- Immediate check-in during shift
- Ability to send management text messages or notes to employees outside of working hours (when needed)
Representative where applicable
Restaurant owners who want to optimize the way they do business, scale their operations and even open more locations always have a long to-do list. But when there’s a lot of urgent work to do during the rush of peak meal times, there’s not enough time to work on big-picture initiatives. You can’t expect to get everything done by yourself, so it’s important to learn to delegate to other team members to move the needle forward.
This is why it is helpful to use one Team communication app which allows you to assign tasks to specific team members and leave shift notes for specific managers or employees who will take over your duties in the upcoming shift.
to do “The Golden Rule” your guide
In a fast-paced restaurant environment where the kitchen — and the mood — is often heated, This is important to emphasize “The Golden Rule:” Treat others the way you want to be treated.
Don’t just pay lip service to these values. Put it on a sign to display in your kitchen, mention it during training and encourage team members to give it shout-out When they feel their peers are doing a great job it shows.
Follow-up and follow-through
In an industry subject to constant change, you need more than just a process for training and development. You should have a system for that too Follow-up communication To ensure that everyone is always equipped with the information they need.
For example, you can use a Team communication app After the in-house meeting everything you covered, especially for staff members who couldn’t attend. That way, you’ll know that everyone has access to the most up-to-date information and can refer back to it after the fact if necessary.
Establish policies for communicating with customers
You train your FOH staff to be friendly and helpful at every point of the customer experience, but what do they do when there’s a kitchen mishap with their order, or they’re too understaffed to be as attentive as you’d like?
It’s good to have a policy for how Communicate honestly Practice some of the things servers and hosts might say in each situation with customers and when:
- You are understaffed
- A party is taking longer to get going than you thought
- A food mishap occurred in the kitchen
- There was a miscommunication about an order
- A customer was not happy with their meal
- You made a mistake on a bill
The downside of bad communication in a restaurant
It takes time to set up systems for good communication and constantly improve them, but it pays off in the short term and the long term. Poor communication and lack of training resources can put you at risk of:
- High turnover: 62% Restaurant employees who have quit have cited a lack of training as a reason for quitting, and training can often be confusing or lack a culture of good communication.
- Dissatisfied customers. Poor communication between the FOH and BOH teams can create bottlenecks, which can increase ticketing times and leave customers feeling frustrated.
- Bad reviews: If you don’t communicate honestly when a customer has a problem, they’ll likely take their frustrations out on Yelp or leave you a negative Google review.
- Recruiting Issues: Finding great new talent will be difficult if your local reputation is damaged by poor communication practices.
- Case: If you fail to communicate and train employees about general restaurant compliance issues such as food safety, breaks and overtime, workplace safety and anti-discrimination, you could be at risk of potential lawsuits.
How culture can affect restaurant team communication
Your team’s culture affects your communication style, but your communication style also affects your culture — So your approach to both while creating a sustainable, healthy work environment.
Culture is contagious
New hires, staff members, even customers You can tell now When your restaurant culture is off “vibe”.
if workplace culture Not your restaurant’s strength, we recommend surveying your team Find out what concerns your employees may not be comfortable sharing directly with management. Then, work together as a team to find solutions and create a healthy work environment.
Employees feel respected
A recent LinkedIn Learning report revealed that 94% Employees stay on the job if their employer dedicates time and resources to their development.
When you take time to develop rather than fix management To your employees, you show respect for them as professionals and partners — not just down-line workers — who are as essential to healthy communication as anyone else on the team.
You can address this need by prioritizing your team’s hospitality industry and management skills development with ongoing feedback, training sessions and mentoring.
Easy to recruit and retain
Hiring employees based on how they perform Fit your culture Rather, their merits may actually be more Useful when trying to determine how long they will stay with you in the future. So when you are interviewing candidates, you can ask them questions:
- What did you appreciate most about the culture of your most recent employer?
- What would communication look like in your ideal work environment?
- Which workplace values are most important to you?
How Homebase takes your team communication to the next level
Great team communication in a restaurant is about more than what happens during a shift. Informal communication that occurs before and after shifts, as well as outside of formal work hours, can be just as important. So you need tools that make asynchronous communication possible and let you send everything from shift notes to feedback and praise..
home based Helped over 100,000 small business owners improve how they communicate internally with an all-in-one solution that provides tools for recruiting, onboarding, time tracking, payroll, employee happiness and HR and compliance.
Onboard employees, track their time and pay them — all in one place.